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FAQ

Frequently asked questions

Our First Cleaning Visit – Why is it different? Why is it necessary? Why does it cost more?


Our first cleaning visit is more like spring cleaning or perhaps “catch-up” cleaning. Before we can begin regularly scheduled cleaning of a home, there are a variety of first-time tasks that require extra time and effort. There’s a big difference between “old” dirt and “new” dirt. If we don’t get rid of the old dirt, no matter how hard we try, simply removing new dirt isn’t going to make your home sparkling. It’s not uncommon for us to spend from four to eight times longer on a first-time cleaning then it takes us on regular, repeat maintenance visits. Perhaps no one has vacuumed behind or under the sofa for months. Bookshelves, baseboards and windowsills are prime candidates for long periods of neglect, and may require extra initial “TLC.” Kitchen cabinets, counter tops and appliances usually require extra attention on our first visit. Grease, fingerprints and other dirt seem to make their way through everyone’s home and gravitate toward the kitchen. It doesn’t take long for kitchen dust to become impregnated with grease, which is more difficult and time-consuming to clean then a week’s worth of ordinary surface dirt. If we don’t spend the time and effort to get the shower doors, shower-door tracks, shower and bathroom walls, bathtub surfaces, plumbing fixtures, and floors thoroughly cleaned, these objects won’t look really clean no matter how often we visit.




Are you fully insured and bonded?


We are fully insured and bonded and are more then happy to send certificates of insurance at your request. It is important to work with companies that are insured and bonded to make sure you protect your families’ most valued assets.




Do the same people come every cleaning visit?


We make every effort possible to make sure that the same person is always going to the same homes. We certainly want our employees to build a relationship with our clients. Building this relationship results in trust and satisfaction. However, there are sometimes circumstances that are beyond our control and you may not have the same person. If this happens, please rest assured that the person coming into clean is just as capable as any employee that we have.




What training does your staff go through?


The staff at Specialty Cleaning Company undergoes both classroom training as well as on the job training. We make sure that the people we are sending out into the field to complete these jobs have a full knowledge of our products and how to use them. We also have ongoing training to make sure that all of our employees stay up to date on all of our cleaning procedures. One thing to note is that while doing classroom training we provide someone with the mental tools to complete the job. However, as you may know there is no more valuable training then on the job training where a new employee can put those newly learned skills to use.




What sets you apart from other cleaning companies?


Specialty Cleaning Company is a family owned business that offers a personal touch while also being able to handle all of the larger jobs that come along. We know how important it is to you if something goes wrong to have a person to return your calls. At Specialty Cleaning Company you get a return call on every call you make. The good part here is that you will get that personal touch you deserve.




Will you perform additional cleaning task above and beyond the normal tasks?


Certainly we do provide cleaning services that are above and beyond the normal cleanings. However, in order for us to make time to fit those into our schedules we need at least one weeks notice prior to the cleaning you would like these tasks performed. This notice will allow us the time to fit this into the schedule. Some of the additional task may also require an additional fee.





Does someone have to be present during the cleaning?


The only thing you need to do is allow us to gain access to your home or business. Certainly if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be home for us to complete the job. Many of our clients are not home and enjoy returning to a freshly cleaned house after a long day of work.




Do you supply your own cleaning products?


We supply all of our own products and equipment to complete the job. We have been working with the same products and equipment and have found them to be very successful. We are also always looking for products and equipment as technology changes to make sure we are providing the safest and healthiest environment for you and your family.




Can I supply my own cleaning products?


You certainly can make a request for us to use a special product(s) that you may like. The only thing we will do is make sure we have a full knowledge of the product so that we know we will not be doing any sort of damage to your home or business.




Do you have a guarantee?


Yes at Specialty Cleaning Company we strive for 100% satisfaction. If you are not happy with any or all of the cleaning we provide, please call or email our office within one day of your cleaning and we’ll be glad to come out and fix the problems.




Do you have a cancellation policy?


You can cancel your scheduled cleaning at any point up to the morning of your scheduled visit. As long as you call prior to the cleaner leaving our office. In most cases if you were to call our office by 7am this will allow us plenty of time to successfully cancel your cleaning. Failure to cancel your scheduled visit will also result in a $35 service charge.




How do I pay for my service?


You can pay by cash, check or credit card. Payment is due at time of service. If you do not intend to be at home at the time of service you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card once each house cleaning is completed. For those that chose to not have a credit card on file, we will email an invoice to pay online on reciept. A $25 fee will be assessed for all returned checks. Please make checks out to the address below: Specialty Cleaning Company 1620 Frederica Road, Suite 202 St.Simons Island, GA 31522




What if I have a security system?


If you have a security system, please provide us with your access code. Some clients establish a guest or temporary code for Specialty Cleaning Company.




What if I have pets?


Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, so our maids can clean your home better and more efficiently.





The Ins And Outs of How We Do Business

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

You can pay by cash, check or credit card. Payment is due at time of service. If you do not intend to be at home at the time of service you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card once each house cleaning is completed. For those that chose to not have a credit card on file, we will email an invoice to pay online on reciept. A $35 fee will be assessed for all returned checks. Please make checks out to the address below:

 

Specialty Cleaning Company

1700 Frederica Road, Suite 300

St.Simons Island, GA 31522

Cancellation Policy

You can cancel your scheduled cleaning at any point up to the morning of your scheduled visit. As long as you call prior to the cleaner leaving our office. In most cases if you were to call our office by 7am this will allow us plenty of time to successfully cancel your cleaning. Failure to cancel your scheduled visit will also result in a $35 service charge.

Satisfaction Guarantee

At Specialty Cleaning Company we strive for 100% satisfaction. If you are not happy with any or all of the cleaning we provide, please call or email our office within one day of your cleaning and we’ll be glad to come out and fix the problems.

Our Company

Specialty Cleaning Company, based in Saint Simons Island, GA, provides residential and commercial cleaning services to Southeast Coastal Georgia and the Golden Isles.

Office Information

1700 Frederica Road
Suite 300 
St. Simons Island, GA 31522

Operating Hours

Office Hours:
Monday - Friday: 8am - 6pm
​​Saturday: 8am - 1pm
​Sunday: CLOSED

Cleaning Hours:
Monday-Sunday: 8am-8pm

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